Chapter 5

• Advanced set-up
  • Configuring your preferences
    • Setting up your user profile
    • Setting your connection speed
    • Defining network settings
      • Specify the active proxy
      • Specifying automatic sign in to the active proxy
    • Setting up audio preferences
      • Specifying call-related sound effects
      • Specifying echo reduction
      • Accessing the Audio Wizard
    • Setting up video preferences (optional)
      • Setting up video
      • Disabling video transmission
      • Custom video configuration
    • Setting up network-based voice mail access (optional)
    • Setting up an i2002 or i2004 Internet Telephone (optional)
    • Setting up file exchange settings (optional)
    • Setting automatic presence preferences
      • Specifying automatic presence idle detection
      • Specifying automatic presence phone usage detection
    • Setting instant messaging preferences
      • Specifying an audible alert
      • Specifying instant message timestamps
      • Specifying instant message pop up behavior
    • Setting display preferences
      • Setting the Multimedia PC Client to startup as an icon
      • Specifying how the main interface appears on the desktop
      • Specifying a tool tips delay
    • Setting system preferences
      • Setting the standby option
    • Specifying miscellaneous settings
      • Specifying ignore button action
      • Specifying double-click action
      • Using the audio wizard to configure audio volume
  • Configuring multiple profile
    • Adding a new profile
    • Removing a profile
    • Renaming a profile

Configuring your preferences
The Tools > Preferences menu allows you to configure the following settings:

• user profile
• connection speed
• active network proxy server
• audio
• video
• voice mail
• i2002 or i2004 connectivity
• file exchange
• presence
• instant messaging
• display
• system
• miscellaneous

Note: You may not be able to change some settings because they are dependent on your service package, pre-configured by your service provider or not available for your configuration. For example, Converged Multimedia PC Client users cannot edit video settings because they are not applicable.

Setting up your user profile
To set up your user profile

1. Select Tools > Preferences and the User list item to display a window for you to identify yourself.

   

2. Enter your Username. This is the same name you use when accessing the Personal Agent. Usernames are unique; your username cannot be the same as any other username in your network domain.

   Note: Your Username is assigned by your service provider or system administrator.

3. Select your IP Address, if different from the default IP address the Multimedia PC Client detected from the Windows networking subsystem. If your computer has multiple IP addresses assigned to it, select the appropriate IP address from the drop-down menu. If public network and private network IP addresses are available, use the public IP address.
4. Click OK to save your changes or Cancel to exit without saving.

Setting your connection speed
To set your connection speed

1. Select Tools > Preferences and the Connection list item to display the connection speed window.

   

2. Select the Connection Speed of your computer’s connection to the network
   — low speed (28.8K up to 56K Dialup, or 64K ISDN)
   — medium speed (Cable, DSL, ADSL, 128 ISDN)
   — high speed (10Mbps or higher LAN)

   The Multimedia PC Client selects the appropriate voice and video settings based on this connection speed. If you enter a connection speed higher than your actual connection, the application may overload your PC with incoming voice packets. Check with your system administrator if you are not sure what type of connection you have.

3. Click OK to save your changes or Cancel to exit without saving.

Defining network settings
Network preferences allow you to customize your active proxy, and to select whether or not to automatically connect to the active proxy when the Multimedia PC Client launches.

Specify the active proxy
Select Tools > Preferences and the Network list item to display the Network configuration window. Your active proxy server IP address displays.

1. Select your proxy server in the Active Proxy list.

2. Click Edit. The Network Configuration window displays your proxy address, port and domain name. .

   

3. Select There is a firewall... (and select a Timer Value) if there is a firewall between the proxy server and the Multimedia PC Client (optional). Contact your system administrator for more information on when to enable this setting.
4. Click OK to save your active proxy changes or Cancel to exit without saving.

Specifying automatic sign in to the active proxy
Select Automatically sign me in at Startup if you want the Multimedia PC Client to automatically connect to the proxy server when you start the program.

1. Click OK to save your changes or Cancel to exit without saving.

Setting up audio preferences
Audio preferences allow you to customize Multimedia PC Client audio settings.

Note: These settings are not available to Multimedia Blended PC Client users.

Specifying call-related sound effects
Select Tools > Preferences and the Audio list item to display the Audio settings window.

1. Select whether the Multimedia PC Client generates call-related sound effects (for example, local incoming ringing, or end of call notification).

2. Click OK to save your changes or Cancel to exit without saving.

Specifying echo reduction
Select Tools > Preferences and the Audio list item to display the Audio settings window.

1. Select whether the Multimedia PC Client activates its Echo Reducer capabilities to improve voice quality if you are using computer speakers instead of headphones. When using speakers or hands-free on the telephone set, your microphone can pick up the caller’s voice and echo it back to the calling party. Set echo reduction to a lower setting if echo is a problem; use a higher setting if the calling party is in a noisy environment.
2. Click OK to save your changes or Cancel to exit without saving.

Accessing the Audio Wizard
Select Tools > Preferences and the Audio list item to display the Audio settings window.

1. Click Launch to start the Audio Wizard. For complete information about the Audio Wizard see “Using the audio wizard to configure audio volume” on page 125.

Setting up video preferences (optional)
You can choose various video settings to suit your particular needs. The pre-configured values in the Video settings window apply to most users. An expert user may choose to configure custom settings.

Note: Access to the video settings is dependent on your service package. If video is not enabled in your service package, then you cannot alter the video settings. Remember to register before trying to alter these settings. Multimedia Blended PC Client users do not have access to video.

Setting up video
To set up video

1. Select Tools > Preferences and the Video list item to display the Video settings window

   

2. Select the video configuration that most closely meets your needs. The following table lists the video configuration settings.

Video setting	Description
Very low bandwidth	Enables video telephony over dialup. This configuration uses a small video window and produces a video bit rate around 10Kbps to 20Kbps.
Low bandwidth	Enables video telephony over ISDN/DSL/Cable modem. This configuration uses a small video window and produces a video bit rate around 60Kbps to 120Kbps.
Medium bandwidth	Enables video telephony in an office using a 10/100Mbps LAN. This configuration uses a medium-sized video window and produces a video bit rate around 150Kbps to 300Kbps.
High bandwidth	Enables video telephony in an office using a 10/100Mbps LAN. This configuration uses a large video window and produces a video bit rate around 400 to 800Kbps. This video is suitable for overhead projection.
Custom setting	Fine tunes video performance.

Note: The Video bitrates listed for the pre-defined video configuration settings are approximate and may vary in actual use.

The first time you configure the video, the video camera is examined and verified for compatibility with the Multimedia PC Client. If the camera is compatible, a small window displaying video from the camera appears.

If the video camera is incompatible with the Multimedia PC Client, follow the on-screen directions to configure the camera.

Note: If no video camera is attached to the PC when you configure video, a “No camera available” message is displayed the first time that you select a pre-defined video configuration setting. This message indicates that although you cannot send video you can still receive video.

1. Click OK to close the Configure Video window.
2. Click OK to save your changes or Cancel to exit without saving.

After the video camera has passed compatibility testing with the Multimedia PC Client, video can be sent and received on all calls to other video-enabled clients.

Disabling video transmission
To disable video transmission from your camera-equipped PC

1. Select Tools > Preferences and the Video list item to display the Video settings window.
2. Select the Do not send or receive video on my calls option, to completely disable all video (incoming and outgoing).
   OR
   Select the Restrict video to receive-only operation check box to allow other video-enabled clients to send you video while your Multimedia PC Client does not.
3. Click OK to save your changes or Cancel to exit without saving.

Tip: Re-enable video by selecting one of the pre-defined video configuration settings or the custom video configuration setting.

If video has been enabled for all calls (either bi-directional or receive-only), video can be wholly disabled by selecting the Do not send or receive video on my calls setting.

Custom video configuration
Note: Using a custom video configuration must be done with care. The combination of a large video image size, high quality codec setting, and high Frames Per Second (FPS) produces video transmission rates over 1Mbps and erodes network and PC performance. You are encouraged to use one of the pre-defined video configurations for everyday use.

To customize your video configuration

1. Select Tools > Preferences and the Video list item to display the Video settings window.
2. Click Configure (or select Custom setting for the first time). The Video Configuration window displays. Advanced users can fine tune their video settings from the Video Configuration window.

   

3. Adjust the custom video configuration using the guidelines below.
   
   This custom Video configuration window has the following controls:
   
   • Video Driver drop-down menu – identifies the driver which controls the camera. This is usually Microsoft WDM Image Capture, but some cameras provide a different one. Other items on this menu allow you to:
     • disable video for all subsequent calls.
     • set video to receive-only operation on all subsequent calls
     • reset the video configuration to its never-been-set-up default values.
   • Preferred Video Codec drop-down menu – identifies which video codec is used. Select Client Video Codec by DivXNetworks Inc.
   • Low, Med, and High quality settings – allow you to specify the amount of detail in the transmitted video. High quality transmits the most detailed images, but at the expense of CPU and network bandwidth. The use of Custom quality settings is strongly discouraged unless you are highly knowledgeable.
     
     Note: In a video call, the two clients negotiate to a common video quality that is acceptable to both, so delivered image quality may vary from call to call.
     
     Note: There is no tool or formula that allows you to compute the network bandwidth (in bits per second) for an arbitrary combination of video settings. However, network bandwidth increases with increasing quality.
     
   • Format button – produces another window that allows you to specify the size and internal organization of the video image. The layout of the Video Format window varies from camera to camera.
     
     
     
     You can manipulate the following controls:
     • Resolution (or Image Size) – specifies the preferred size of the images which are transmitted during a video phone call, and the following sizes are supported by the client: 160x120, 176x144, 320x240, and 352x288.
       
       Note: In a video call, the two clients negotiate a video size acceptable to both, so video size may vary from call to call.
       
     • Pixel Depth and Compression (or Image Color Format) – specifies the organization of the video data captured by the camera. The Multimedia PC Client supports two: RGB 24 and I420, although others may work. If Video Codec is unavailable under the Preferred Video Codec drop-down menu, try to adjust this setting.
     • Source button – produces another window which allows the you to specify how the camera captures video. The layout of the Video Source window varies from camera to camera.
       
       
       
     • You can manipulate the following controls:
       • Select which camera to use, if more than one “Microsoft WDM” camera is attached to the PC.
       • Adjust the camera’s color balance, brightness, contrast, and color saturation, among other settings.
     • FPS field – allows you to specify the number of Frames Per Second that the Multimedia PC Client transmits. Higher numbers increase the fluidity of motion, but at a cost of greater CPU and network bandwidth. A value of 15 produces a quite an effective sense of motion.
     • Display Remote Video at options – allow you to specify the scaling factor on received video (2x means image dimensions multiplied by 2, 4x means image dimensions multiplied by 4). Smaller screens disable these scaling factors as appropriate.
       
       Select Emb if you want video to be integrated into the Conversation window, otherwise video appears in a separate Video window.
4. Click OK to save the changes or Cancel to exit without saving. The Video Configuration window closes.
5. In the Preferences window, click OK to save your changes or Cancel to exit without saving.

Setting up network-based voice mail access (optional)
Voice mail preferences allow you to customize how the Multimedia PC Client behaves when contacting your voice mail server.

Note: Access to the voice mail settings is dependent on your service package. If voice mail is not enabled in your service package, you cannot alter the voice mail settings. These settings are not available to Multimedia Blended PC Client users.

To set up your network-based voice mail access

1. Select Tools > Preferences and the Voice Mail list item.

   

2. Enter the Voicemail Phone Number of your voice mail system, without punctuation. Remember to enter any extra digits required by your organization’s phone network.
3. Enter the Mailbox ID and the pound (#) symbol, if required.
4. Enter your Password and the pound (#) symbol, if required.

   Tip: After auto-dialing your voice mail system number, by default, the Multimedia PC Client waits three seconds before dialing your mailbox ID, then waits another two seconds before dialing your password. If you need to increase the delay to match the timing of your voice mail systems prompts, add one or more commas (,) symbols before the mailbox ID and/or password value. Each comma represents an additional one-second delay.

5. Enter the numeric function commands your voice mail uses to perform standard functions, such as playing and deleting messages and sending replies. The Multimedia PC Client uses this information to support at-a-select voice mail functions.
6. Optionally, define up to two custom voice mail functions and the keystrokes that activate them.
7. Click OK to save your changes or Cancel to exit without saving.

Setting up an i2002 or i2004 Internet Telephone (optional)
If you have an i2002 or i2004 Internet Telephone that your Multimedia PC Client needs to take control of, then you need to configure these settings.

Note: This option is not available for Multimedia PC Blended Client users.

To set up your i2002 or i2004 Internet Telephone

1. Select Tools > Preferences and the i200x Internet Telephone list item.

   

2. Check Use the i200x… to indicate that you want the i2002 or i2004 Internet Telephone to provide voice while the PC provides advanced IP and multimedia services.
3. Enter the port number (and optionally the MAC address) for the i2002 or i2004 Internet Telephone.

   Tip: The Multimedia PC Client can automatically detect and fill in the MAC address field with information it obtains from the first i2002 or i2004 Internet Telephone that attempts to contact it on the port specified in Step 3.

4. Check whether you wish the network to take over control of the i2002 or i2004 Internet Telephone when the Multimedia PC Client exits.The default is that this feature is activated. This step is optional.
5. Check whether the Multimedia PC Client routes voice to/from the telephone set for private IP addresses. This option may be required if you are using a private LAN in a home office. This is ot usually required for work office use. The default for this feature is not active.
6. Click OK to save your changes or Cancel to exit without saving.

Setting up file exchange settings (optional)
To set up file exchange settings

1. Select Tools > Preferences and the FileExchange list item.

   

2. Specify the default folder location for received files.
3. If you want to disable file transfers, select the Disable File Receive check box.
4. Click OK to save your changes or Cancel to exit without saving.

Setting automatic presence preferences
Presence preferences allow you to customize automatic presence indicator support. The Multimedia PC Client can update your presence status to show when your PC is idle, or when your telephone is occupied.

Note: Access to the automatic presence settings is dependent on your service package. If automatic presence is not enabled in your service package, then you cannot alter these presence settings.

Specifying automatic presence idle detection
To set up your automatic presence idle detection

1. Select Tools > Preferences and the Presence list item.

   

2. Select the Report when inactive check box.
3. Enter the number of minutes that must elapse before your presence status is reported as idle.
4. Click OK to save your changes or Cancel to exit without saving.

Note: Your automatic presence settings are automatically uploaded to the network and the Personal Agent is updated to match your presence settings.

Specifying automatic presence phone usage detection
To set up your automatic presence phone usage detection

1. Select Tools > Preferences and the Presence list item.
2. Select the Report when on the phone check box.
3. Click OK to save your changes or Cancel to exit without saving.

Setting instant messaging preferences
Instant messaging preferences allow you to customize how the Multimedia PC Client behaves during instant messaging.

Specifying an audible alert
To control whether the Multimedia PC Client generates an audible alert when an instant message is received

1. Select Tools > Preferences and the Instant Messaging list item.

   

2. Select the Play a sound when a message is received check box to have the Multimedia PC Client generate an audible alert when an instant message is received. Clear the check box if you do not want the Multimedia PC Client to generate an audible alert when an instant message is received.
3. Click OK to save your changes or Cancel to exit without saving.

Specifying instant message timestamps
By default, the Multimedia PC Client displays a time and date stamp for every instant message. To change the date display format or to remove the datestamp from being displayed

1. Select Tools > Preferences and the Instant Messaging list item.
2. Select the desired timestamp format from the Timestamp format settings drop-down menu.
3. Clear the Include the date... check box to have the Multimedia PC Client not display a timestamp in front of instant messages.
4. Click OK to save your changes or Cancel to exit without saving.

Specifying instant message pop up behavior
By default, when the Multimedia PC Client receives an instant message, a Conversation window displays and assumes window focus. To configure how the Multimedia PC Client behaves when an instant message is received

1. Select Tools > Preferences and the Instant Messaging list item.
2. Select the Minimize new IM window to taskbar check box to have the Multimedia PC Client only flash the taskbar and not have the new instant message pop up on your desktop.
3. Click OK to save your changes or Cancel to exit without saving.

Setting display preferences
Display preferences allow you customize how the Multimedia PC Client interface behaves.

Setting the Multimedia PC Client to startup as an icon
This option allows you to set the Multimedia PC Client to startup without opening on your desktop (silent startup). You only see the Multimedia PC Client icon appear in the system tray.

1. Select Tools > Preferences and the Miscellaneous list item.

   

2. In the Startup section, select the Start in system tray check box if you want the Multimedia PC Client to start up as an icon in the system tray.
3. Click OK to save your changes or Cancel to exit without saving.

Specifying how the main interface appears on the desktop
To specify whether the Multimedia PC Client main interface appears on top of other applications’ windows

1. Select Tools > Preferences and the Miscellaneous list item.
2. In the Always On Top section, select the Always On Top check box if you want the Multimedia PC Client main GUI to appear on top (in front) of other applications on your desktop.
3. Click OK to save your changes or Cancel to exit without saving.

Specifying a tool tips delay
To specify the delay before the tool tip shows up

1. Select Tools > Preferences and the Miscellaneous list item.
2. In the Tool Tips section, select how long the Multimedia PC Client waits before displaying a Tool Tip.
3. Click OK to save your changes or Cancel to exit without saving.

Setting system preferences
System preferences allow you to customize how the Multimedia PC Client behaves when the PC enters low power mode.

Setting the standby option
To set up the standby option

1. Select Tools > Preferences and the System list item.

   

2. Select the Exit on system standby check box if you want to exit the Multimedia PC Client when the system enters low power mode. Low power mode is one of the following:
   • Standby - Power to most PC components is off, but RAM remains powered in order to preserve system state.
   • Hibernate - The system state is saved to the hard drive, and power to all PC components is turned off.
   • Eject - Similar to Standby, but it causes a hardware re-configuration to occur in the PC.

   Note: Exiting properly from the Multimedia PC Client is important since it updates your presence status in the network.

3. Click OK to save your changes or Cancel to exit without saving.

Specifying miscellaneous settings
Miscellaneous preferences allow you to customize how the Multimedia PC Client behaves when the Ignore button is pressed, and when the mouse double clicks an entry.

Specifying ignore button action
To specify the action the Multimedia PC Client performs when the Ignore button is pressed for an incoming call

1. Select Tools > Preferences and the Miscellaneous list item.

   

2. Select how the Multimedia PC Client behaves when the Ignore button is pressed on a receiving call Conversation window.
   — Ignore Action affects PC Client Only – silences ringing only on the PC Client, your other network devices continue to ring.
   — Ignore Action affects all User Network Contacts – silences ringing on the PC Client plus all your network devices. The incoming call route advances to your next route list.
3. Click OK to save your changes or Cancel to exit without saving.

Specifying double-click action
To specify the action the Multimedia PC Client performs when double-clicking an entry

1. Select Tools > Preferences and the Miscellaneous list item.
2. Select what action the Multimedia PC Client performs when double-clicking an entry:
   — Call User – initiates a call to the selected entry.
   — Send an Instant Message to User – sends an instant message to the selected entry.
3. Click OK to save your changes or Cancel to exit without saving.

Using the audio wizard to configure audio volume
Use the audio wizard tool to configure our microphone and speakers audio levels.

Note: These settings are not available for the Converged Multimedia PC Client.

To test and adjust audio settings for optimal voice transmission and reception quality

1. Select Tools > Preferences and the Audio list item.
2. Click Launch to start the audio test wizard. The Audio Wizard window displays.

   

3. Shut down any other audio applications that are running and click Next to continue.
4. Click Start and begin talking into your microphone. You should hear your voice coming through the speakers or headset.

   

5. Click Stop to stop the audio recording and playback.
6. Click Next to end the audio test call.

   

7. If you did not hear yourself during the audio test call, click Settings to display your sound card Audio Properties window. Select playback and recording devices from drop-down menus. To adjust volume, speaker, and recording settings, click the Volume and Settings buttons.

   

8. Click OK to close the Audio Properties window.
9. Click Finish to close the Audio Wizard window.

Configuring multiple profiles
If you are a laptop user, you may have different configuration needs, depending on where you are located (for example, at work or at home). Often the configuration of the Multimedia PC Client in one location is not correct when your laptop is connected in a different location.

For example, as a laptop user you may have two i2004 Internet Telephones, one at the office and one at home. Depending on where the laptop is located, the Multimedia PC Client needs to establish communication with a specific i2004 Internet Telephone.

The Multimedia PC Client enables you to define multiple profiles. Each user profile you define has a completely separate set of preferences and configuration data. If multiple profiles are defined then the Multimedia PC Client prompts you to select the profile suitable for the current network environment at startup.

Adding a new profile
To add a new user profile

1. Select Start > Programs > Nortel Networks PC Client> User Profile Manager item in the Multimedia PC Client program group on your PC. The User Profile Manager window displays.

   

2. Click the New... button. A window prompts you to enter a profile name.

   

3. Enter the name of the new profile. Chapter 5 Advanced set-up
4. Click OK to save your changes or Cancel to exit without saving.

Tip: Double-click on a profile to automatically launch the Multimedia PC Client using that profile.

Removing a profile
To remove a user profile

1. Select Start > Programs > Nortel Networks PC Client> User Profile Manager item in the Multimedia PC Client program group on your PC. The User Profile Manager window displays.
2. Select a profile and click the Delete... button. A confirmation window appears to confirm your deletion.
3. Click Yes to delete the user profile, or click No to exit without deleting the user profile.

Renaming a profile
To rename a user profile

1. Select Start > Programs > Nortel Networks PC Client> User Profile Manager item in the Multimedia PC Client program group on your PC. The User Profile Manager window displays.
2. Select a profile and click the Rename... button. A window prompts you to enter the profile’s new name.

   

3. Enter the new name for the user profile.
4. Click OK to save your changes or Cancel to exit without renaming the user profile.