Chapter 2

• Multimedia Communication
  • Making a call
    • Making a call within Microsoft® Outlook® 2000
    • Making a call using the call command
  • Receiving a call
    • Incoming call – Multimedia PC Client
  • Answering a call
  • Ending a call
  • Holding a call
  • Retrieving a held call
  • Transferring a call
    • Blind Transfer
    • Consult Transfer
  • Conference calling
    • Creating a conference
    • Leaving a conference
  • Sending instant messages
    • Sending an IM using the instant message command
    • Sending an instant message during a call
  • Using voice mail
    • Message Waiting Indicator (MWI)
    • Accessing your voice mailbox
    • Using voice mail functions
  • Sending and receiving video

Making a call
There are multiple ways to initiate a call (voice conversation) using the Multimedia PC Client. The most common ways to make a call are to:

• double-click on any Directory, Call Logs, or Friends Online entry
• right-click on any Directory, Call Logs, or Friends Online entry, and then
  select Call from the shortcut menu that appears.

Tip: Right-clicking is a quick way to access extended actions that you
can perform on a selected entry.

• select an entry from within Microsoft® Outlook® 2000 and click on the optional Multimedia PC Client COM AddIn Call button
• using the Make A Call button and manually entering an address

Tip: Bring up the Make A Call address window by pressing <CTRL-M>
in the Multimedia PC Client main GUI.

Making a call within Microsoft® Outlook® 2000
You can make a call from within Microsoft® Outlook® 2000 if you have installed the optional Outlook® 2000 COM AddIn. To make a call (the COM AddIn must be installed and the Multimedia PC Client must be running) from within Outlook® 2000

1. Select an email, contact list entry, or meeting request in an Outlook® 2000 folder.
2. Click the Call button on the main Outlook® 2000 tool bar. If multiple telephone numbers are found for the selected entry, the COM AddIn will prompt you to select which number to dial.

   

   The Multimedia PC Client calls the number provided by the COM AddIn.

Tip: The Multimedia PC Client Outlook® 2000 call preferences are established through Tools > Preferences > and the RAIDerLink list item.

Refer to “Advanced set-up,” for information about configuring the Multimedia PC Client to work with Microsoft® Outlook® 2000.

Making a call using the call command
To initiate a call using the call command

1. Select Tools > Make Call... or click the Make A Call button on the Multimedia PC Client main GUI. The Make A Call address window appears.
   
   
   
2. Enter an address (username, SIP address, or public telephone number) in the Make Call to... field. When dialing a public telephone number, do not add punctuation to the number. For example, 7875556245 is a valid public telephone number while 787-555-6245 is not.

Tip: For outside calls from an office system, or for long distance calls, be sure to include any necessary access codes. For example, 17875556245

From the Make A Call window you can access your personal address book as well as a redial list of the last five incoming and outgoing calls. Click the Redial and/or Directory buttons to access these extra address resources.



Tip: Double-click on a personal address book entry to immediately make a call to that entry.

3. Enter or select an optional call subject in the Subject... drop-down menu.
4. Press Enter, or click either the Make Phone Call or Make Video Call button to make a call the address you have entered.

Receiving a call
When the Multimedia PC Client receives an incoming call, a receiving call Conversation window appears on your desktop.

Incoming call – Multimedia PC Client
When the Multimedia PC Client is running on your computer and receives an incoming call, it displays a receiving call Conversation window that displays Receiving Call... on your desktop.

The receiving call Conversation window contains the following buttons and status information:

• the name of the calling party appears in the title bar.
  
  Note: The name displayed in the window is selected using the following order of precedence: If the calling party is defined in your personal address book, then the user’s nickname is displayed. If the user has provided a display name and the user is not in your personal address book, then their display name is displayed. If the calling party is not in your personal address book, and no display name is provided, then the user’s username is displayed.
  
• if the caller provides a network calling picture ID, a photo of the caller displays. The user’s name also appears at the bottom of the user’s photo.
• if the calling party provides a subject for the call, the call subject displays in the Subject area.
• Stop - Closes the Conversation window and ends the call.
• Call - Until the call is answered, the Call button has no action.
• Inst Msg - The Conversation window expands to show the instant messaging control panel where you can enter a message to send to the caller. The incoming call is not affected and can still be handled through one of the other Conversation window call-handling buttons.
• Send File - The Conversation windows expands to show the share control panel. A file chooser dialog window also opens to allow you to select a file to send to the caller.
• Share - The Conversation window expands to show the share control panel.
  From there you can access the Multimedia PC Client sharing tools:
  • Send File - Sends files to the other user.
  • Share Whiteboard - Shares a common whiteboard with the other user.
    Transfer Clipboard - Sends the contents of your system clipboard to the other user.
  • Send Web Page - Sends web pages for viewing on the other user’s system.
• The call control panel display the following call-handling buttons
  • Answer - The call is answered and voice is started.
  • Answer Video - The call is answered and voice (and if negotiated, video) is started.
  • Reply w/IM - When selected, the Conversation window expands to show the instant messaging control panel where you can enter a message to send to the caller. The incoming call is not affected and can still be handled through one of the other Conversation window call-handling buttons.
  • Decline - Informs the caller that the call has been declined and the Conversation window closes. You have the option of declining with or without a reason.
  • Ignore - The conversation window closes. You can configure whether or not the caller is informed that the call has been ignored using Tools> Preferences > Connection.
  • Redirect - A Redirect Call window appears and you can select or enter an address where the call will be redirected. After selecting or manually entering a redirect address, the Conversation window closes.

Answering a call
To answer an incoming call, click Answer or Answer Video in the Conversation window. The call control panel for the Conversation window changes to include active call controls.

The Conversation window contains the following buttons and status information in the call control panel:

• A visual indication of transmission and reception voice energy levels is displayed
  
  Note: The Multimedia PC Client graphically displays voice energy only when the PC is used for voice, and not when an i2002 or i2004 Internet Telephone (Multimedia Client Set) or other telephone is used for voice.
   
• A visual indication of network quality (incoming packet loss) is displayed
• Keypad - Displays a dial pad is shown to allow entering of DTMF tones
• Microphone - Displays the current microphone recording sensitivity level and allows you to adjust the microphone recording sensitivity level
• Speaker - Displays the current speaker volume level and allows you to adjust the speaker volume level
• Hang Up - Ends the conversation and closes call control panel. If there are no other active media conversations for the call then the Conversation window also closes.
• Audio Quality - Displays what type of voice codec is actively being used for the call (low speed or high speed). When selected, the Multimedia PC Client attempts to switch codecs for the call (high speed to low speed, or low speed to high speed).
• Hold - Places the conversation on hold or retrieves the held conversation. The Hold button flashes when the conversation is actively held.
• New Call - Places the conversation on hold (if it is not already held) and opens a new Make A Call window that allows you to originate another call.
• Mute - Mutes the microphone and stops video for the conversation or un-mutes the muted microphone and restores video for the conversation. The Mute button flashes when the conversation is actively muted.
• Conference - Places the conversation on hold (if it is not already held) and opens a Make A Call window that allows you to originate another call. Once that new call is answered the Conference button becomes a Join button that allows you to join the new call and the held call into a single conference call.
• Start Camera - Attempts to add video to the existing voice conversation.
• Transfer - Transfers the conversation to another user. The transfer can be unattended (blind transfer) or attended (consult transfer).

Ending a call
To end a voice call, click the Hang Up button in the call control panel of the Conversation window.

Note: Ending a voice conversation does not necessarily close the Conversation window. If there are other active conversations with the other user, the window stays open (for example, if the instant messaging control panel is open, the Conversation window remains open, even after the voice conversation has ended).

Tip: To end all related conversations and close the main Conversation window at one time, press the Stop button.

Holding a call
To put an active voice conversation call on hold

1. Make a voice call or answer an incoming voice call.
2. Click Hold. The call is now held, and the Hold button on the Call Control window flashes. No audio or video is transmitted while this call is on hold

Tip: While the call is on hold, you can make and answer other calls.

Retrieving a held call
To retrieve a call on hold, click the flashing Hold button. The call is retrieved, and the Hold button on the call control panel stops flashing.

Note: It is possible that you might not be able to retrieve a call. For example, the caller you put on hold can place you on hold as well.

If you retrieve a held call while another call is already active, then the active call is automatically placed on hold prior to retrieving the held call.

Transferring a call
You can transfer an active call without talking to the person you are transferring the call to (blind transfer), or you can consult with the person who will receive your transferred call (consult transfer).

Blind transfer
To perform a blind transfer of an active call

1. Click Transfer in the call control panel for the conversation you wish to transfer. The Transfer Call window appears.
   
   
   
2. Enter a transfer address, such as a telephone number or SIP address (or by selecting a Redial or Directory entry).
3. Click Direct Transfer in the Transfer Call window.
   
   The Multimedia PC Client transfers the call to the named destination, closes
   the Conversation window, and disconnects the call.

Consult transfer
To transfer an active call and speak with the party you are transferring to

1. Click Transfer in the panel for the conversation you wish to transfer. The Transfer Call window appears.
2. Enter a transfer address, such as a telephone number or SIP address (or by selecting a Redial, or Directory entry).
3. Click Announce Caller in the Transfer Call window.
4. The Multimedia PC Client initiates a new call to the transfer destination. After talking to the transfer destination, press the flashing Complete Transfer button to initiate the transfer.
   
   
   
   The transfer destination is placed on hold and the Multimedia PC Client initiates a new call to the network audio conference server. Once connected to the audio conference server, the Multimedia PC Client performs a blind transfer of both the transferee and the transfer destination to the audio conference.
   
5. Once the transferee and the transfer destination join the conference, both the original Conversation window and the transfer destination Conversation windows close. Press Hang Up in the remaining conference Conversation window to finish the transfer and drop out of the call.

Conference calling
You can use the Multimedia PC Client to set up a network-hosted audio conference calls.

Note: The maximum number of parties that can be joined together in a network-hosted audio conference is dependent on your service package.

Creating a conference
To set up a conference call using the Multimedia PC Client

1. Make a call or answer an incoming call.
2. Place that party on hold.
3. Repeat this process up to the conference port limit defined by your service package.
   
   Note: In a conference one port is taken up by you, so the maximum number of people you can join into a single audio conference is the conference port limit minus one.
    
4. Click the Join button in any one of the Conversation windows and the Multimedia PC Client initiates a new call to the network conference server, requesting the appropriate number of conference ports.

   

Once the Multimedia PC Client has successfully contacted the network conference server, all the held calls are transferred to the network conference server. As each party joins the conference, the Conversation window for that call closes.

Note: Video is not available during conference calls.

Leaving a conference
Any user can depart from a conference call by pressing the Hang Up button in their Conversation window for the conference call. The network conference server continues hosting the conference call until only one party remains, at which point it ends the call.

Sending instant messages
Instant messaging allows you to send and receive text notes among one or more recipients, even while you are engaged in an active call.

You can send an instant message in any of the following ways:

• From the Multimedia PC Client main tool bar, select the Instant Message button. The Multimedia PC Client displays an Instant Message address window for you to select recipient(s) and enter the message.
• From the Multimedia PC Client main menu, select Tools > Sent Instant Message....The Multimedia PC Client displays an Instant Message address window for you to select recipient(s) and enter the message.
• From the Conversation window of an active call, select the Inst Msg button. The Conversation window expands to show the instant message control panel where you can send instant messages to the other user on the call.

Tip: Bring up the Instant Message address window by pressing < CTRL-N> in the Multimedia PC Client main GUI.

• Right-click on any Directory, Call Logs, or Friends Online entry, and select Send Instant Message. The Multimedia PC Client displays a window for you to send a text message to the address of the selected entry.
• From the Conversation window of an incoming call, select the Inst Msg or Reply w/IM button. The Conversation window expands to show the instant message control panel for you to send a text message to the originator of the call.

Sending an IM using the instant message command
To initiate an instant message conversation using the instant message command

1. Select Tools > Send Instant Message... or the Instant Messaging button on the main GUI. The Instant Message address window appears.
   
   
   
2. Enter an address (username, or SIP address) in the Send Instant Message to... field. The Instant Message address window also includes access to your personal address book, your friends, and a list of most recent addresses you’ve had instant message conversations with. Click the Friends, Recent and/or Directory buttons to access these extra address resources.
3. Click Add to place the address into the Participants... list.
   
   The Multimedia PC Client allows you to start multiple instant message conversations at one time. In you want to start multiple instant message conversations at one time, repeat the previous two steps for each address you wish to start an instant message conversation with.
   
4. Click Start IM Session to bring up an IM Conversation window.
   
   
   
   Tip: When initiating an instant message directly from a Directory entry, Friends entry, Call Logs entry, or a Conversation window you do not have to enter the instant message recipient address using the Instant Message address window
   
5. Type your message in the instant message control panel. If desired, you may format the text by using the font control button.
6. Press <Enter> on your keyboard, or click the SEND button in the instant messaging control panel.

Sending an instant message during a call
To send an instant messages during an active conversation

1. Select Inst Msg on the Conversation window for the call you are on. The Conversation window expands to include the instant message control panel.
   
   
   
2. Type your message in the instant message control panel. If desired, you may format the text by using the font button.
3. Press <Enter> on your keyboard, or click the SEND button in the instant messaging control panel.

Using voice mail
The Multimedia PC Client gives you point-and-select access to your voice mail service from your organization or network provider. Your service package determines whether or not you can access the integrated voice mail commands the Multimedia PC Client provides. Contact your service provider for details on obtaining network-based voice mail and ensuring that your unanswered calls go to your network voice mailbox.

See , “Advanced set-up,” for more information on configuring the Multimedia PC Client for use with a voice mail system.

Tip: Before accessing voice mail through the Multimedia PC Client for the first time, you must configure the Multimedia PC Client to contact your voice mail system.

Message Waiting Indicator (MWI)
If your service package enables access to your network-based voice mail server, then when a user leaves you a voice mail message, the Multimedia PC Client alerts you by flashing the Voice Mail status button on the main GUI. If you do not subscribe to network-based voice mail service, the Voice Mail status button does not flash.

Accessing your voice mailbox
Before using the Voice Mail button to access your voice mail server, you must configure the Multimedia PC Client, providing the command digits for the various voice mail commands. Refer to “Advanced set-up,” for information about configuring the Multimedia PC Client voice mail command buttons.

To access your voice mailbox

1. Click the Voice Mail status button on the Multimedia PC Client main window. The Multimedia PC Client makes a call to your voice mail server. A Conversation window and extended call control panel opens that enables you to interact easily with the voice mail system.
   
   

Tip: Before accessing voice mail through the Multimedia PC Client for the first time, you must configure the Multimedia PC Client to contact your voice mail system.

Using voice mail functions
To use the voice mail control panel functions, click the command buttons on the voice mail control panel for the function you wish to perform on the voice mail system. You can also access the integrated dial pad to manually enter commands for the voice mail system.

To access the integrated dial pad

1. Click on the keypad button in the call control panel. The Multimedia PC Client displays a dial pad so you can enter digits to send to the voice mail server.
   
   
   
2. Click the digit(s) you want to send to the voice mail server. You can also use your keyboard to type in the digits to send.

Sending and receiving video
If you have a web camera for your PC, you can easily transmit video to the other party. A high-bandwidth network connection and fast PC processor are recommended for optimal video performance. If the other party has a camera and subscribes to video service, then you can receive their video transmission as well.

There are pre-defined video configurations for:

• Very low bandwidth (Dialup modem)
• Low bandwidth (ISDN, DSL)
• Medium bandwidth (High speed LAN, DSL)
• High bandwidth (High speed LAN, DSL)
• Receive-only video

In addition, the Multimedia PC Client allows you to specify a custom video configuration.

The default setting for video is receive-only video. Before you can send video you must configure the video settings. See “Setting up video preferences (optional)” for more information on video configuration procedures.